ace78 Terms & Conditions — Your Agreement with Bangladesh's Premier Casino Platform

Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and ace78 ("ace78", "the Platform", "we", "us", "our") governing your access to and use of the ace78 website at ace78.io and all associated services, including but not limited to the casino games library, sportsbook, live dealer rooms, promotional offers, and customer support services.

ace78 operates as an offshore online gaming and sports betting platform. The Platform is intended exclusively for entertainment purposes. By accessing, registering on, or placing any wager through ace78, you confirm that you have read, fully understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Platform.

These Terms apply to all users of the ace78 platform, including visitors, registered members, and bonus recipients. References to "the Platform" include all products, services, features, tools, and content made available by ace78 through ace78.io.

Eligibility

2.1 Age Requirement

Access to and use of ace78 is strictly restricted to individuals who are 21 years of age or older at the time of registration. ace78 enforces a zero-tolerance policy toward underage gambling. Any account found to have been registered by a person under the age of 21 will be immediately closed, all funds within the account will be forfeited, and any winnings will be voided.

2.2 Jurisdictional Eligibility

By registering an account, you represent and warrant that online gambling is not prohibited under the laws applicable to you in your jurisdiction. ace78 operates on an offshore basis and does not represent that its services are lawful in any particular jurisdiction. It is your sole responsibility to ensure that your use of the Platform complies with all laws applicable to you.

2.3 Single Account

Each individual player is permitted to hold only one registered account on ace78. Operating multiple accounts, whether in your own name or using the identity of another person, is strictly prohibited and will result in immediate account suspension and forfeiture of all associated balances.

2.4 Excluded Persons

The following persons are not eligible to register or maintain an account on ace78:

• Persons under 21 years of age.
• Persons who have previously been self-excluded from ace78 during an active exclusion period.
• Employees, contractors, agents, and immediate family members of ace78 or any of its affiliated game providers.
• Persons acting on behalf of any of the above categories.

Account Registration

3.1 Registration Process

To access the full range of ace78 services, you must create a registered account. During registration, you are required to provide accurate, complete, and current personal information, including your full legal name, date of birth, residential address, email address, and preferred currency (Bangladeshi Taka, BDT). Providing false or misleading information during registration is a material breach of these Terms.

3.2 Account Verification (KYC)

ace78 implements Know Your Customer (KYC) procedures in accordance with its obligations to prevent fraud, money laundering, and underage gambling. You may be required to submit the following documents to verify your identity:

• A government-issued photographic identity document (National ID card, passport, or driving licence).
• Proof of residential address dated within the last three months (utility bill, bank statement).
• Proof of payment method ownership (screenshot of registered bKash or Nagad account, bank statement).

ace78 reserves the right to suspend withdrawals or restrict account functionality until satisfactory verification documentation has been received and approved. Failure to provide requested documents within 30 days may result in account closure.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. ace78 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to safeguard your login credentials. You must notify ace78 support immediately if you suspect any unauthorised access to your account.

3.4 Account Currency

All ace78 accounts for players in Bangladesh are denominated in Bangladeshi Taka (BDT). Account balances, deposit amounts, withdrawal amounts, bonus values, and wagering requirements are all expressed in BDT using the ৳ symbol. Once a currency is selected at registration, it cannot be changed without closing and re-registering the account.

Deposits & Withdrawals

4.1 Accepted Payment Methods

ace78 accepts deposits and processes withdrawals via the following payment channels available to Bangladesh players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. ace78 reserves the right to add or remove payment methods at any time without prior notice.

4.2 Minimum and Maximum Transactions

Minimum and maximum deposit and withdrawal limits apply and are displayed within your account dashboard at the time of transaction. These limits may vary by payment method and by the verification status of your account. ace78 reserves the right to adjust transaction limits at its discretion.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your ace78 account within minutes of a successful transaction. ace78 is not responsible for delays caused by third-party payment processors, network outages, or technical issues on the payment provider's side.

4.4 Withdrawal Processing

Withdrawal requests are processed by ace78 within 30 minutes in the majority of cases for verified accounts using bKash or Nagad. Processing times may be longer for bank transfers or Visa/Mastercard withdrawals. ace78 reserves the right to conduct additional verification checks before processing any withdrawal. Withdrawals will only be sent to payment methods registered in the account holder's own name.

4.5 Anti-Money Laundering

ace78 maintains a strict anti-money laundering (AML) policy. All deposits must be wagered at least once before a withdrawal request can be submitted. ace78 reserves the right to request documentation evidencing the source of funds deposited into an account. Suspicious transactions will be reported to the relevant authorities in accordance with applicable law.

Bonuses & Promotions

5.1 Welcome Bonus

ace78 offers a welcome bonus of up to ৳20,000 on a player's first qualifying deposit. The welcome bonus is available to new registered players who have completed KYC verification and made their first deposit using an eligible payment method. The welcome bonus is credited to the player's bonus balance upon deposit and is subject to the wagering requirements set out in the applicable promotion terms.

5.2 Wagering Requirements

All bonuses issued by ace78 are subject to wagering requirements. Wagering requirements specify the number of times a bonus amount must be wagered before bonus funds or winnings derived from bonus funds can be converted to withdrawable cash. Specific wagering multiples are stated on the individual promotion page. Players must meet wagering requirements within the validity period stated for the relevant bonus; bonuses not wagered within the validity period will be forfeited without compensation.

5.3 Bonus Eligibility and Restrictions

• Bonuses are personal to the registered account holder and may not be transferred, sold, or assigned.
• Only one welcome bonus is available per player, per household, per IP address, and per device.
• ace78 reserves the right to withdraw any bonus offer, modify its terms, or cancel a player's bonus if there is evidence of abuse, including but not limited to: creating multiple accounts to claim multiple bonuses, exploiting software errors, or engaging in coordinated wagering strategies designed to circumvent wagering requirements.
• Certain games may contribute differently to wagering requirements — for example, live table games may contribute at a lower percentage than slots. Contribution rates are specified in the individual promotion terms.

5.4 Promotional Events

ace78 runs seasonal promotions aligned with the Bangladesh calendar, including Eid bonus events, Pohela Boishakh reload offers, Victory Day free spin campaigns, and cricket tournament special promotions tied to BPL, IPL, and ICC T20 World Cup schedules. Each promotional event is governed by its own specific terms and conditions, which will be published on the relevant promotion page.

Betting & Gaming Rules

6.1 Casino Games

All casino games available on ace78, including slots, live dealer games, and table games, are provided by certified third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own specific rules, which are accessible within the game interface. The outcome of all games is determined by certified random number generator (RNG) technology and cannot be influenced by ace78 or any third party.

6.2 Sports Betting

Sports betting on ace78 covers cricket (BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh Tigers matches), football, kabaddi, and international sports markets. Bets are accepted at the odds displayed at the time the bet is placed. ace78 reserves the right to void any bet placed after the event has started (in-play bets excluded), to correct manifest errors in odds, and to limit or refuse any bet at its sole discretion. Settlement of bets is based on the official result as declared by the relevant sporting authority.

6.3 Void Bets

A bet may be voided by ace78 in the following circumstances: the event is cancelled or abandoned; the odds were set in error (manifest error); the bet was placed after the event concluded; or the player's account was found to be in breach of these Terms at the time of wagering. In all voided bet scenarios, the original stake is returned to the player's account balance.

Prohibited Conduct

The following conduct is strictly prohibited on the ace78 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, voiding of all winnings and bonuses, and reporting to relevant authorities where applicable:

• Registering more than one account on the Platform.
• Providing false, inaccurate, or misleading personal information during registration or verification.
• Using another person's identity, payment method, or account.
• Exploiting software bugs, glitches, or errors for financial gain without promptly reporting them to ace78.
• Using automated software, bots, scripts, or any artificial intelligence system to place bets or play games.
• Engaging in money laundering, fraud, or any other criminal activity through the Platform.
• Attempting to reverse-engineer, decompile, or tamper with any part of the ace78 platform, software, or security systems.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Misusing ace78 bonuses or promotions, including creating multiple accounts to receive multiple bonuses.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited where you are aware of such prohibition.

Responsible Gaming

ace78 is committed to promoting responsible gambling among all players on its platform. We recognise that gambling can be harmful if it is not approached with proper care and moderation. ace78 provides the following responsible gaming tools, available to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits to control the amount of money entering their account.
• Session Time Reminders: Players may configure reminders that alert them after a specified period of continuous play.
• Cooling-Off Period: Players may request a temporary cooling-off period during which their account access is suspended.
• Self-Exclusion: Players who feel they need a longer break from gambling may request a full self-exclusion, during which the account will be closed and the player will be prevented from opening a new account for the duration of the exclusion.

If you feel that gambling is negatively affecting your financial situation, relationships, or mental health, we encourage you to contact our support team at [email protected] for assistance. Players must be 21 years or older. Play responsibly.

For further information, please refer to our dedicated Responsible Gaming page.

Intellectual Property

All content on the ace78 platform, including but not limited to text, graphics, logos, button icons, images, audio and video clips, software, and data compilations, is the property of ace78 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only.

You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit any portion of the ace78 platform without express written permission from ace78. Systematic extraction of any content from the Platform is strictly prohibited. The ace78 brand name, logo, and associated marks are proprietary to ace78 and may not be used without prior written consent.

Privacy & Data

ace78 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. ace78 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the Platform.

ace78 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with game providers, payment processors, fraud prevention services, and regulatory authorities where required by law or necessary to deliver Platform services. For full details, please review our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, ace78 and its affiliates, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, arising out of or in connection with your use of the Platform or these Terms.

ace78 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. ace78's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your account in the 30 days immediately preceding the event giving rise to the claim.

Amendments to These Terms

ace78 reserves the right to amend, modify, or replace these Terms at any time at its sole discretion. Where amendments are material, ace78 will use reasonable efforts to notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

Your continued use of the ace78 platform following the publication of revised Terms constitutes your acceptance of those changes. If you do not agree with any amendment, you must cease using the Platform and, if you wish, close your account by contacting ace78 customer support.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which ace78 holds its operating authorisation. In the event of any dispute arising out of or in connection with these Terms or the use of the Platform, both parties agree to attempt to resolve the matter informally in the first instance by contacting ace78 customer support.

If informal resolution is not achievable within 30 days of the dispute being raised, the matter shall be referred to binding arbitration. The language of arbitration proceedings shall be English. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction where necessary to protect legitimate interests.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the ace78 platform, please contact our customer support team. Support is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).

Email (plain text, not a link): [email protected]

Our support team aims to acknowledge all enquiries within 2 hours and resolve the majority of issues within 24 hours. For account-specific matters, please have your registered account username and a brief description of your issue ready when contacting us.

For questions specifically related to responsible gaming or self-exclusion requests, please refer to our Responsible Gaming page for dedicated guidance and tools.